Program & Project Manager

I bring extensive project management experience within MSP environments, leading multiple concurrent technical projects while maintaining control over scope, budget, timelines, and deliverables. I act as the primary point of contact for clients, engineers, vendors, and internal stakeholders, ensuring clear communication and alignment from kickoff through delivery. My work includes building detailed project plans, timelines, and task breakdowns for onboarding, migrations, and implementations, while coordinating cross-functional teams to keep priorities clear and resources aligned. I proactively identify risks, manage blockers, and handle escalations early to protect delivery timelines and client satisfaction. I provide consistent project status reporting that covers progress, risks, dependencies, and next steps, supporting transparency and decision-making. I have overseen onboarding and implementation projects across IT services, cloud, network, and cybersecurity solutions, using MSP tools such as ConnectWise, HaloPSA, ClickUp, Intercom, and HubSpot for tracking and reporting. I also develop SOPs, templates, and documentation to standardize MSP project and service delivery workflows, contribute to PMO process improvements, and mentor team members to strengthen delivery quality and consistency.

I bring deep operations management experience focused on improving efficiency, service delivery, and cross-functional execution in fast-paced environments. I have managed day-to-day operational workflows across project delivery, service desk support, onboarding, compliance, and procurement, ensuring teams stay aligned with business priorities and SLAs. My role has involved coordinating hiring, onboarding, roll-offs, and resource planning while maintaining compliance with security and operational standards. I regularly track KPIs, operational risks, and performance metrics, producing clear reports and dashboards to support leadership decision-making. I work closely with stakeholders across operations, IT, HR, finance, and customer-facing teams to remove blockers, streamline processes, and improve handoffs. I have led process documentation, SOP development, and workflow optimization initiatives that improved visibility, reduced delays, and strengthened service consistency. Known for a proactive and detail-oriented approach, I balance operational execution with continuous improvement to support scalable, high-quality delivery.

I have strong hands-on experience in data analysis, supporting leadership and operational teams with clear, actionable insights. I have built and maintained dashboards and reports using Power BI and Excel to analyze sales, purchasing, forecasting, projections, and operational performance. My work includes data cleaning, validation, and consolidation from multiple sources to ensure accuracy and reliability before analysis. I regularly track KPIs, trends, and variances, translating complex data into easy-to-understand visuals and summaries for executives and stakeholders. I partner closely with operations, finance, and leadership teams to identify patterns, risks, and improvement opportunities that support data-driven decision-making. Known for my attention to detail and practical approach, I focus on delivering insights that directly support planning, efficiency, and business outcomes.