Virtual Assistant | Customer & Technical Support | Appointment Setter | SMM

- Provided technical support for gameplay, network connectivity, and console setup via phone, email, and live chat. - Assisted Xbox gamers with subscriptions, game purchases, Microsoft Rewards, and account suspension inquiries.

- Handled account-related concerns such as balance checks, payroll inquiries, dispute resolution, and card replacement requests. - Reviewed transactions for fraudulent activity and accurately classified cases based on risk level. - Supported customers with orders, refunds, replacements, and account concerns. - Delivered technical support, handling account verification, troubleshooting issues, and resolving equipment concerns. Facilitated technician dispatch for issues requiring physical inspection or repair.

- Managed job dispatching, appointment scheduling, inventory tracking, data entry, and back-office operations to support technicians and streamline workflows. - Assisted with parts research and ordering, pricing checks, and invoice review. - Created social media content and graphic designs; managed posting, scheduling, and page updates across online platforms. - Conducted quality assurance and supported staff training. - Monitored AI receptionist interactions and reviewed call recordings. - Managed order processing and assisted with preparing product selections and presentations for clients. - Maintained and updated records, ensuring accuracy in data entry, tracking, and verification. - Coordinated with suppliers and participated in meetings regarding orders, updates, and operational concerns. - Collaborated with multiple departments to handle employee onboarding, offboarding, related administrative tasks, and invoice review and reporting. - Created and managed email campaigns; met with the client to review weekly business progress and updates.

- Conducted outbound outreach to business owners, sales professionals, and homeowners to promote services and generate leads. - Identified and qualified leads through initial conversations and basic information verification. Coordinated appointment scheduling with interested prospects