Odessa

Airbnb VA / Property Management Support Specialist

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Overview

Looking for full-time work (8 hours/day)

at $4.14/hour ($800.00/month)

Associates degree

Last Active

July 5th, 2026 (4 days ago)

Member Since

July 6th, 2023

Profile Description

ABOUT ME:

I’m Odessa, an IT graduate with 11 years of experience in the BPO industry, where I worked as a Customer Experience Specialist (handling voice, email, and chat).

I started my Virtual Assistant journey in 2023, gaining experience as a Property Management Support Specialist for Airbnb and as a Property Manager/Admin Assistant in Real Estate.

SUMMARY OF SKILLS AND CAREER HIGHLIGHTS:

Inbound/Outbound Calls - With 11 years of experience handling inbound and outbound calls, I have developed strong skills in building rapport and consistently paraphrasing customer concerns to ensure clear understanding, allowing me to provide accurate solutions or responses, Email Management - With 6 years of experience in email management, I have managed ongoing correspondence with clients, ensuring that each message fosters meaningful communication with both professional and personal connections.

Chat (real-time) - With 2 years of experience in real-time chat support, I have honed the ability to manage multiple conversations simultaneously while ensuring the highest level of support for my customers.

Certified General Virtual Assistant (GVA) - course covering Google Workspace, Email Management, Calendar Management, CRM Management, Lead Generation, WordPress Management, Project Management, , Basic Bookkeeping, Basic E-commerce, Social Media Management, and Content Creation.

Top Skills

Professional Services » Management Services » Administrative Management

Experience: 6 months - 1 year

- Manage and respond to emails and other communications. - Schedule meetings and manage calendars. - Conduct online research and compile data as needed. - Maintain and update records and databases. - Assist in creating presentations and reports. - Handle administrative tasks to support the team.

Real Estate » Short Term Rentals » Airbnb

Experience: 2 - 5 years

- Assist customers with their reservation concerns. - Mediator to Host and Guest - Provides a fair resolution to both parties base on Airbnb’s Policy - Provide excellent customer service at all times.

Customer Support

Experience: 5 - 10 years

Customer Service Specialist – 11yrs. of communicating with customers, solve problems, demonstrate patience and understanding, ensure customer satisfaction, and resolved customer complaints. - Excellent in English communication skills. - Adaptable & flexible. - Good analytical skills. - Ability to communicate effectively with customers. - Always go the extra mile to achieve customer satisfaction. - Able to communicate at all levels of constituencies - - external/internal customers & senior management. - Excellent phone & problem-solving skills. - Provide excellent customer service at all time.

Other Skills

Basic Information

Age: 40

Gender: Female

Website: Sign Up with Pro Account to View

Address: Antipolo City, Rizal

Tests Taken: IQ
Score: 116: DISC
Dominance: 36%
Influence: 8%
Steadiness: 28%
Compliance: 28%: English
C1(Advanced)