Virtual assistant/ Data Entery/Health Care/Customer Service

6 Months of Experience As a Healthcare Support Representative at MedVi, I provided high-quality assistance to patients by addressing their concerns, managing appointment scheduling, and supporting telehealth services. I was responsible for guiding clients through our healthcare platform, resolving issues related to prescriptions, subscriptions, and account access, and ensuring timely follow-ups for patient satisfaction. My role required excellent communication, empathy, and problem-solving skills, all while maintaining compliance with privacy regulations and company policies.

Amazon – Customer Service & Support 4 Years of Experience 2 Years – Technical Support 1.5 Years – Retail Customer Service 6 Months – Leadership Escalation Support During my 4 years at Amazon, I held multiple roles that strengthened my customer service expertise across technical, retail, and leadership levels. Technical Support (2 Years): I assisted customers with troubleshooting device issues, software concerns, and account-related technical problems. This included guiding users through setup processes, diagnosing connectivity issues, and escalating unresolved cases to the appropriate technical teams. I provided step-by-step support while ensuring customer satisfaction and technical accuracy. Retail Customer Service (1.5 Years): I helped customers with orders, returns, refunds, payment issues, and product inquiries. I worked across various retail categories and ensured a seamless shopping experience by addressing concerns quickly and professionally. Leadership Escalation Support (6 Months): In this role, I handled escalated cases that required advanced resolution and a higher level of care. I communicated with customers who requested to speak with leadership, provided detailed follow-ups, and made decisions based on policy and customer impact. This position required empathy, diplomacy, and strong problem-solving skills.