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Project Manager, Customer relations, Quality/compliance

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EXPECTED SALARY
Php 100,000.00/month
( $1,861 USD )
EDUCATIONAL ATTAINMENT
Bachelors
AVAILABILITY
40 hrs/wk
( $10.76 USD/hr )
EXPERIENCE OVERVIEW
10 years in business processing organization, handling technical support, customer service, outbound and sales. Project management, Quality Assurance,Compliance and Risk Management, Digital Marketing
BASIC INFORMATION
Age:
32
Gender:
Female
Location:
Pasig city, Metro manila
Tests Taken:
IQ
Score:  125

DISC
Dominance:38
Influence:9
Steadiness:31
Compliance:22

English
 C1(Advanced)
Last Active:
February 2nd, 2023 (5 days ago)
Member Since:
April 16th, 2016
SKILL SUMMARY

Customer service with extensive administrative experience since 2010. I'm a well-rounded individual with excellent communication skills, and management experience. Advance knowledge on G-Suite products. I'm a very hardworking and dedicated individual. Over the years, I have gained skills that gave me the opportunity to be part of management roles such as Quality assurance and compliance to help with the company's growth and employee performance improvements.  

9 Years experience in customer service and/or customer operations.
Data analytical skills and ability to translate data into business decisions.
Desire to learn and explore new opportunities.
Comfortable adapting to new priorities.
Strong communication, problem-solving, analytical and critical thinking skills.
Professional manner and comfortable working with managers and cross-functional partners.
Ability to provide leadership and assistance to colleague.
Detail oriented and commitment to accuracy.
Excellent command of the English language.
Experience coaching and/or training in a customer service environment.
Commitment to excellence and continuous improvement.
Previous experience in Privacy and Security.
Data analysis and/or pattern recognition experience.
Decisiveness in applying knowledge to new trends.

Experienced in :  

Support analysis of operations and outcomes to drive business decisions.
Ensure teaUpgrade to see actual infombers are following proper procedures.
Provide feedback and coaching to teaUpgrade to see actual infombers.
Identify and make recommendations for system and process improvements.
Handle escalations and investigations.
Review and identify emerging scam trends; update detections accordingly
Provide guidance to teaUpgrade to see actual infombers on handling difficult cases.
Work with Team Leads and Managers on other Customer Service teams, Privacy & Security and keeping open communication and helping to resolve issues between teams.
Identify teaUpgrade to see actual infomber's development needs and coordinate with training team to provide further instruction.
Support Sr. Team Lead ,Manager and Operations Director in project implementation. 

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Speaking
  • Writing
  • Wordpress
  • Software QA Testing
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support
  • Design Project Management
  • Marketing Project Management
  • Software Development Project Management
  • Web Development Project Management

Office & Admin (Virtual Assistant)
EXPERIENCE

Customer service with extensive administrative experience since 2010. Advance knowledge on g suite products. I'm a very hardworking and dedicated individual.

SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Quality Assurance
  • Research
  • Transcription

English
SKILL RATING
  • Speaking
  • Translation
  • Writing

Writing
SKILL RATING
  • Copywriting
  • Editing Proofreading
  • Web Content Writing

Sales and Marketing
SKILL RATING
  • Affiliate Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Sales Representative
  • Telemarketing

Advertising
SKILL RATING
  • Facebook Ads

Web Development
EXPERIENCE

Being a Project/Business manager for digital marketing agency, To make sure that all projects are completed in timely manner by helping the Director and Web developers in designing and creating the websites for our clients. Adding the initial products, Managing LS inventory to WooCommerce, adding categories, Variations and designing using flatsome theme.

SKILL RATING
  • Javascript
  • Magento
  • Mysql
  • PHP
  • Shopify
  • WooCommerce
  • Wordpress Development

Webmaster
SKILL RATING
  • Content Management
  • Css
  • Google analytics
  • Html
  • PSD to HTML
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • Graphics Editing
  • Logo Design
  • Photoshop
  • Print Design
  • Video Editing
  • Web page Design

Software Development / Programming
SKILL RATING
  • Software QA Testing

Finance & Management
SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Inventory Management
  • Payroll
  • Quickbooks
  • Strategic Planning

Customer Service & Admin Support
EXPERIENCE

I have been in the customer service/Technical support industry since 2010 and was able to handle voice, chat and email support for various companies and line of businesses. I have worked with sub processors/Vendors for:

One of the largest telecommunications company in the US as a customer/sales rep, Quality Assurance and Risk & compliance officer.

The Largest search engine as a technical support representative and Privacy/Security Analyst.

Inbound customer service representative - Voice, live chat and email support that handles multiple website, processing refund, cancellation of membership and provide information with regard to their online subscription. 

Outbound Sales Representative, Performing outbound sales calls to new and existing customers and check the status of previous orders.

Lvl 2 Technical support professional (hardware troubleshooting, Networking and billing).

SKILL RATING
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Project Management
EXPERIENCE

Being a part of management support roles I've handled teams with 10 team members to handling 2 accounts having over 500 employees. I can organize tons of data accurately. Able to communicate efficiently using different communication tools like Google Hangouts and slack. Advance knowledge on G suite product from Google Docs, sheets and Creating dashboard using Google data studio, Managing email and leads using HubSpot CRM. Create check list and delegate task using Google task and Trello to the correct department/ personnel to ensure projects are completed earlier than the expected due date. I always participate in business reviews and  provide recommendations based using statistical-based, data-driven approach. Oversee and report to Owner/director  of  for  projects, sales and marketing activities. 

SKILL RATING
  • Design Project Management
  • Marketing Project Management
  • Other Project Management
  • Software Development Project Management
  • Web Development Project Management

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