Customer service with extensive administrative experience since 2010. I'm a well-rounded individual with excellent communication skills, and management experience. Advance knowledge on G-Suite products. I'm a very hardworking and dedicated individual. Over the years, I have gained skills that gave me the opportunity to be part of management roles such as Quality assurance and compliance to help with the company's growth and employee performance improvements.
9 Years experience in customer service and/or customer operations.
Data analytical skills and ability to translate data into business decisions.
Desire to learn and explore new opportunities.
Comfortable adapting to new priorities.
Strong communication, problem-solving, analytical and critical thinking skills.
Professional manner and comfortable working with managers and cross-functional partners.
Ability to provide leadership and assistance to colleague.
Detail oriented and commitment to accuracy.
Excellent command of the English language.
Experience coaching and/or training in a customer service environment.
Commitment to excellence and continuous improvement.
Previous experience in Privacy and Security.
Data analysis and/or pattern recognition experience.
Decisiveness in applying knowledge to new trends.
Experienced in :
Support analysis of operations and outcomes to drive business decisions.
Provide feedback and coaching to tea
Identify and make recommendations for system and process improvements.
Handle escalations and investigations.
Review and identify emerging scam trends; update detections accordingly
Provide guidance to tea
Work with Team Leads and Managers on other Customer Service teams, Privacy & Security and keeping open communication and helping to resolve issues between teams.
Support Sr. Team Lead ,Manager and Operations Director in project implementation.
Customer service with extensive administrative experience since 2010. Advance knowledge on g suite products. I'm a very hardworking and dedicated individual.
Being a Project/Business manager for digital marketing agency, To make sure that all projects are completed in timely manner by helping the Director and Web developers in designing and creating the websites for our clients. Adding the initial products, Managing LS inventory to WooCommerce, adding categories, Variations and designing using flatsome theme.
I have been in the customer service/Technical support industry since 2010 and was able to handle voice, chat and email support for various companies and line of businesses. I have worked with sub processors/Vendors for:
One of the largest telecommunications company in the US as a customer/sales rep, Quality Assurance and Risk & compliance officer.
The Largest search engine as a technical support representative and Privacy/Security Analyst.
Inbound customer service representative - Voice, live chat and email support that handles multiple website, processing refund, cancellation of membership and provide information with regard to their online subscription.
Outbound Sales Representative, Performing outbound sales calls to new and existing customers and check the status of previous orders.
Lvl 2 Technical support professional (hardware troubleshooting, Networking and billing).
Being a part of management support roles I've handled teams with 10 team members to handling 2 accounts having over 500 employees. I can organize tons of data accurately. Able to communicate efficiently using different communication tools like Google Hangouts and slack. Advance knowledge on G suite product from Google Docs, sheets and Creating dashboard using Google data studio, Managing email and leads using HubSpot CRM. Create check list and delegate task using Google task and Trello to the correct department/ personnel to ensure projects are completed earlier than the expected due date. I always participate in business reviews and provide recommendations based using statistical-based, data-driven approach. Oversee and report to Owner/director of for projects, sales and marketing activities.
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