Workforce Realtime Associate, CSR, TSR

Overview

Looking for part-time work (4 hours/day)

at $4.15/hour ($400.00/month)

Bachelors degree

Last Active

July 6th, 2026 (today)

Member Since

July 2nd, 2023

Profile Description

Summary:
Experienced technical support professional with a track record of delivering superior customer service and quickly and effectively addressing technical difficulties. Possesses the capacity to operate both independently and collaboratively, as well as good troubleshooting and problem-solving skills. Currently working as a Workforce Realtime Associate tasked of monitoring and tracking workforce data, providing support to employees with workforce-related issues, and collaborating with other departments to improve workforce efficiency.
Skills:
Technical Support: 7+ years of experience providing technical support to customers via phone, email, and chat.
Troubleshooting: Proficient in troubleshooting hardware and software issues.
Problem Solving: Ability to identify and resolve technical issues quickly and efficiently.
Customer Service: Excellent customer service skills, including the ability to build rapport with customers, listen effectively, and resolve issues in a timely manner.
Technology: Familiarity with a variety of computer hardware and software platforms.
Workforce Management: 2 years of experience in workforce management, including real-time monitoring, data analysis, and forecasting.
Experience:
Workforce Realtime Associate, Alorica Philippines (2022-Present)
Technical Support Representative, D-Link ( ---------- )
Technical Support Representative, AT&T ( ---------- )
Availability:
Available for full-time/Part time employment.
Thank you for your time and consideration.