I'm currently working as a Technical Support Associate Tier 2 for ISP in one of the BPO company in the Phillipines. What we do is that we check all the escalcation process that the front of house or Tier Technical Support Tier 1 that was sent to us which was not been able to resolved customer's issue over the phone. Our job is to check if the escalations and filter it if there's some mistake and sent it to the Broadband heldesk which will further investigate with the issue.
I also have experience with Customer Service Representative in another BPO company here in the Philippines, Data Analyst and Data Encoder.
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