I am currently working as a Customer Support Manager for a specialized, AI-driven, data-focused web design and conversion optimization platform designed exclusively for credit unions and banks. My main role is to support clients with their website needs. I used to be the Website Implementation Coordinator where my main role was to take the template pages created by the designers and making the website come to file. I worked on over 50 websites over the course of 5 years.
I worked as a Junior Account Manager for a Digital Marketing Agency based in Seattle, handling over 50 clients at a given time. My main role was to support my Account Manager is note taking during calls, assigning tasks to the team, helping with reports, etc.
I worked as a Special Project Champion for a Financial Advisory company, designing systems, building processes and implementing these in ClickUp.
I worked as a Project Manager / ClickUp Specialist for a Jewelry Company, keeping the admin up to date with all things going on in the company. Creating dashboards, reports, lists, tasks, etc. on ClickUp. Holding Tea
for over a year.
I worked as a QA / Implementation Specialist for a Web Development Company, doing QA
or Implementing changes on WordPress pages, for over a year.
I was a Special Projects Specialist of my tasks were related to: Marketing, Publications, Liason, Events, Branding, Print Design, etc. for 2 years.
I worked as a Software Programmer / Analyst, for the previous 3 years, supporting the various Information Systems. I was able to retrieve data through MySQL / MSSQL. I had experience with PHP, JavaScript, C# but I can't call myself an expert yet.
I assure you that I am hardworking and I am consistently setting up goals for myself and not only do I meet my employers expectations, but I always try to exceed targets.
Experience: 5 - 10 years
I have experience working with a US-based SEO company that handled between 40-50 clients, ensuring that no tasks slip through the cracks. I coordinate with the account managers to streamline communication with the SEO team, Dev team, and writers to prioritize projects, monitor task progress, and meet deadlines. I play a key role in overseeing content quality and SEO deliverables, ensuring that client objectives are met efficiently and consistently. My role also involves resolving roadblocks quickly, facilitating cross-functional teamwork, and maintaining high standards for both client satisfaction and performance metrics.
Experience: 2 - 5 years
I have experience working with a web development company that used Monday.com as their Project Management Software.
Experience: 2 - 5 years
I have experience working with an SEO company that used Asana as their Project Management Software.
Experience: 2 - 5 years
I have experience writing diverse content, including blogs, Google My Business posts, product descriptions, and website copy for a wide range of industries such as surgical clinics, pest control, hair restoration clinics, cosmetics, and spas.
Experience: 5 - 10 years
I worked on over 50 credit union / bank websites running on WordPress. I used to be the Website Implementation Coordinator where I take the templated pages from the designers and bring the website to life. After 4 years of doing that, I was promoted to be the Customer Support Manager where in I provide support to our clients with all their website needs.
Experience: 2 - 5 years
I have experience working with a US-based website development company specializing in building websites for credit unions. As the Implementation Department Head, I led a team of 3-5 members responsible for transforming approved page designs into fully functional, high-quality websites. We managed the migration of content from clients' existing websites, while also building new pages that aligned with each client’s vision. I collaborated closely with the Project Manager to meet timeline goals, partnered with developers to bring visually appealing designs to life, and worked directly with clients to ensure smooth, successful website launches.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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