Christopher

Virtual assistant/CSR/TSR/Chat&Email support

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

June 25th, 2026 (today)

Member Since

June 28th, 2023

Profile Description

Technical Support
Sales, Chat, Email, Business to Business, and Phone Support
Teletech Company (BPO)
November 2012 - June 2023

Virtual Assistant
Scheduling & Dispatch, SMS Support, and Phone Support
JustPressOnce, Inc. (BPO)
November 2023 - March 2026

Top Skills

Customer Support » Technical Support

Experience: 10+ years

I provided end-to-end customer and technical support across phone, live chat, and email, resolving hardware, software, account, and service-related issues for consumer, business, and gaming products. I focused on first-contact resolution, efficiently investigating concerns, escalating complex cases when needed, and collaborating with cross-functional teams while adhering to SLAs and company policies. In addition to support, I assisted with sales inquiries, product demonstrations, upgrades, returns, and refunds, maintaining strong product knowledge. I consistently documented interactions using CRM tools like Zendesk and Salesforce, met or exceeded performance targets, and was recognized for reliability, adaptability, and high-quality service in a global, multichannel environment.

Virtual Assistant

Experience: 2 - 5 years

I managed scheduling and dispatch operations by assigning technicians based on job priority, skill set, availability, and location, while optimizing daily and weekly schedules to improve productivity and reduce travel time. I coordinated parts availability with inventory, warehouse teams, and suppliers to ensure readiness before service calls, proactively handling rescheduling due to delays, emergencies, or customer requests. Serving as the main point of communication between technicians, customers, and management, I ensured accurate job details, real-time updates, and well-documented records, while preparing operational reports to support efficient routing, service continuity, and overall performance.

Other Skills

Basic Information

Age: 40

Gender: Male

Website: Sign Up with Pro Account to View

Address: City of San Jose Del Monte, Bulacan

Tests Taken: IQ
Score: 109: DISC
Dominance: 27
Influence: 10
Steadiness: 27
Compliance: 36: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

“I have found someone who is smart, has a great work ethic and is easy to work with.”