Customer Service Representative | Social Media | Admin

I have two years of experience working in the BPO industry. For my first year, I served as a customer support agent, assisting clients with billing inquiries, technical troubleshooting, and product sales. Through hard work, dedication, and consistent performance, I was promoted to Team Leader. In this role, I managed both new hires and tenured agents, providing guidance, training, and performance monitoring to ensure excellent customer service and team productivity.

I have professional experience working in a company focused on selling and promoting products. My responsibilities included engaging with customers, presenting product features and benefits, and driving sales through effective communication and customer support. I consistently worked to meet targets while ensuring a positive customer experience. This role strengthened my skills in sales, marketing, and client relations, and allowed me to develop a strong ability to adapt to different customer needs and business goals.