Graphic Designer | Social Media Manager

Designed and delivered 100+ results-driven social media graphics and carousels, focusing on clean layouts and visual hierarchies that drive audience retention and convert sales. Led and supervised daily design workflows for multiple concurrent projects, ensuring 100% on-time delivery while maintaining strict quality standards, resulting in sustained client retention across all accounts. Delivered exceptional service to 2,000+ customers, ensuring an outstanding satisfaction rate by tailoring final designs to perfectly create graphics that boost sales and awareness.

Conceptualized brand guidelines and visual identities for local pageants and government sports festivals, driving record community participation and engagement. Ability to generate unique and innovative design ideas. Flexibility to adapt designs to different styles, trends, and client preferences. Effective communication skills to collaborate with clients and understand their needs.

Created high-conversion social media assets designed to drive brand awareness and user engagement. Produced fast-paced, high-energy video content that increased organic reach and follower growth

Developed and managed a consistent multi-platform content calendar, strategically scheduling posts to maximize community reach and audience engagement for 2 straight years. Designed high-impact carousel and static posts optimized for Instagram and Facebook algorithms, maintaining content consistency over a 5-month period. Created high-conversion social media assets designed to drive brand awareness and user engagement.

Handled high-volume inbound calls to promote, pitch, and sell credit card products, consistently meeting daily sales targets through effective customer positioning and active listening. Maintained excellent written correspondence to address community questions and resolve complex inquiries independently, securing zero escalated issues through professional, clear communication. Managed customer objections and handled strict rejections with a resilient, professional demeanor, maintaining excellent customer satisfaction (CSAT) scores during challenging financial conversations.

• Promotes and sells credit card products to potential customers. • Provides information on rewards programs, interest rates, and other details relevant to the product. • Handles rejection well and remains motivated even when facing challenges.