Administrative and Mental Health Professional with experience supporting educational institutions, healthcare organizations, and remote wellness services. Demonstrated expertise in office administration, scheduling coordination, client relations, records management, and stakeholder communication across both onsite and virtual environments.
Currently serving as a Guidance Facilitator, where I coordinate programs and guidance services for over 1,500 students, conduct annual interviews covering approximately 60% of the freshman population, manage schedules across 6 academic colleges and 15+ degree programs, facilitate psychological testing for 100+ students, and support institutional initiatives through documentation, proposal writing, and administrative coordination.
Previously worked as a Virtual Scheduler for a leading mental health and wellness provider, managing and coordinating schedules for more than 900 BPO employees, collaborating with psychologists, counselors, and management teams, handling urgent scheduling requests, and ensuring seamless service delivery in a high-volume remote environment.
Also gained experience as a Clinic Psychometrician and Front Desk Administrator, facilitating orientation programs for 500+ psychology interns, managing client communications, scheduling executive calendars, overseeing billing and payment monitoring, supporting business compliance requirements, conducting intake interviews, and administering psychological assessments.
Recognized for strong organizational skills, attention to detail, adaptability, and the ability to manage multiple priorities while maintaining professionalism and confidentiality. Passionate about continuous learning, process improvement, and delivering high-quality administrative support that contributes to organizational success.
Experience: 6 months - 1 year
Responding and monitoring to undergraduate internship inquiries, affiliated companies and universities concerns, and other company's services offered inquiries.
Experience: 6 months - 1 year
Checking emails to see if they are answered correctly and if there are any missed emails. Reiterating to the manager and director the important emails.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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