Hi, I'm Jelyn Cazenas, a dependable virtual assistant with practical experience in customer service, social media management, and e-commerce support. I've worked with online stores and a cosmetics brand, handling customer inquiries, managing social media accounts, and supporting daily operations.
I'm organized, easy to work with, and focused on doing tasks correctly the first time. I follow instructions well, communicate clearly, and take ownership of my work.
What I can help you with:
Customer support via
Order tracking, refunds, returns, and replacements
Social media posting, comment moderation, and inbox replies
Data entry and online research
Skills & Tools:
Customer Service
Social Media:
Gmail, Google Docs, Google Sheets
Community moderation
Detail-oriented, reliable, fast learner
Work Experience:
Social Media Manager - Makeup Brand
Managed posts, comments, and messages; supported promotions and helped improve engagement.
Customer Support - Online Store
Handled customer inquiries, resolved issues, and processed orders while maintaining a professional tone.
Data Entry Assistant - Car Wash Shop
Recorded daily transactions and kept spreadsheets accurate and organized.
E-commerce
Assisted customers with order status, shipping updates, refunds, returns, and replacements.
Availability:
Weekdays (morning and evening). Weekends off.
Experience: 1 - 2 years
Creates, schedules, and monitors content on platforms like Facebook, Instagram, and Reddit to boost engagement and brand awareness.
Experience: 6 months - 1 year
Enters data accurately and conducts research to gather useful information that helps with decision-making or project support.
Experience: 1 - 2 years
Provides reliable support with admin tasks like organizing files, managing schedules, and handling emails to help business owners stay productive.
Experience: 6 months - 1 year
Sorts, replies to, and organizes emails to maintain a clean inbox and ensure no important message is missed.
Experience: 1 - 2 years
Designs simple but attractive graphics for social media, presentations, or marketing materials using Canva.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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