I have over 5 years of experience in customer service and 4 of those years as a Team Leader. I am a highly skilled Customer Service Supervisor with substantial experience in the implementation and management of large-scale customer service operations and fulfillment strategies. During the last 5 years, I have been providing customer service management for Sprint, Mastec and DirecTV , all are programs that Convergys Phillipines supports, the last company that I have worked with.
I am well-versed in phone, email and chat channels of customer service.I am self-motivated, determined, results-driven and hardworking.With over 5 years of experience in customer service, relationship management, metric management and people management, I know that I will be able to not just meet but exceed what is expected from me.
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