Rafael

Technical Support Representative | Customer Service Representative

Verified

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Overview

Looking for full-time work (9 hours/day)

at $4.16/hour ($900.00/month)

Associates degree

Last Active

June 26th, 2026 (today)

Member Since

June 20th, 2023

Profile Description

My name is Rafael and I've been working in the customer service and technical support industry for almost a decade now. I have been a Team Lead apprentice for 5 years which shows my compassion and commitment in my work.

I'm proactive and results-driven IT professional with 5+ years of progressive experience in end-user support, enterprise infrastructure management, and Tier 1-2 technical support. Skilled in modern IT operations tools including SCCM, MS Intune, Citrix, Active Directory, and cloud identity platforms. Proven track record of delivering excellent customer service while efficiently troubleshooting complex hardware, software, and network issues in fast-paced healthcare and enterprise environments. Strong background in team leadership and process improvement with hands-on expertise in both remote and on-site support operations.

Top Skills

Customer Support » Technical Support

Experience: 5 - 10 years

I've work with several campaigns over my 10 years of experience in the industry. From providing technical support for ISP's, configuring router settings, troubleshooting electronic machines (e.g. TV, Blu-ray, Home Theater, Soundbar) to providing technical troubleshooting for cellphones and tablets and assisting clients/customer with application issues, and managing a software for a big printer manufacturer.

Other Skills

Basic Information

Age: 38

Gender: Male

Website: Sign Up with Pro Account to View

Address: San Mateo, Rizal

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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