Overview
Looking for full-time work (8 hours/day)
at $6.82/hour ($1,200.00/month)
Bachelors degree
Last Active
April 24th, 2024 (6 days ago)
Member Since
June 20th, 2023
Profile Description
With a Bachelor of Science in Nursing from Riverside College & West Negros University, I am a Quality Assurance Specialist and Travel Coordinator at Teleperformance, a leading provider of outsourced customer service solutions. I have been working in this role for three years, applying my office skills and nursing knowledge to ensure the quality and compliance of the services delivered by the company.
I collaborate with different teams and departments to monitor, audit, and evaluate the performance of the agents, processes, and systems, and to provide feedback and recommendations for improvement. I also assist in developing and implementing quality standards, policies, and procedures, and in preparing and presenting reports and documentation. Additionally, I coordinate travel arrangements for the company's executives and clients, using my Sabre and Amadeus certifications and my hotel expertise. I am passionate about delivering excellent customer service and enhancing the reputation and value of the company. I am always eager to learn new skills and technologies, and to work with diverse and talented colleagues. I am a reliable, organized, and detail-oriented professional who strives to uphold the highest standards of quality and ethics.
Top Skills
Customer Support
Experience: 5 - 10 years
My biggest strengths are empathy and great communication skills. I always actively listen to the customer and then talk him through how to solve his problem or what I'm doing to help him out. I try to put myself in the customer's shoes and make sure I can understand their needs best.
Office and Administration
Experience: 5 - 10 years
In my previous job, I handled incoming and outgoing communications such as phone calls and email. Scheduling appointments, coordinating meetings -- there are times that our supervisors manage let us manage office calendars. We need to maintain and organize records for each agent as well.
Other Skills
Basic Information
- Age
- 35
- Gender
- Female
- Website
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- Address
- Bacolod City, Negros Occidental
- Uploaded ID
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“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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