Social Media Manager

I have 1 year and 8 months of experience as a Customer Service Representative, handling both Technical Support and Collections accounts. Through these roles, I developed strong communication skills, problem-solving abilities, and the ability to manage customer concerns efficiently and professionally. As a Technical Support Representative, I assisted customers in troubleshooting technical issues, provided clear step-by-step guidance, and ensured a positive customer experience through effective resolution and follow-ups. I am comfortable handling email and chat support while maintaining accuracy and professionalism. As a Collections Representative, I handled billing inquiries, negotiated payment arrangements, processed payments, and maintained accurate account records. I consistently demonstrated empathy, attention to detail, and professionalism while working with sensitive financial information. I am highly organized, detail-oriented, and efficient, with the ability to manage multiple tasks and prioritize responsibilities in a fast-paced environment. I am reliable, adaptable, and committed to delivering high-quality support to help businesses run smoothly. Key Skills: • Excellent written and verbal communication • Email and chat support management • Calendar and schedule management • Data entry and accurate record-keeping • CRM tools and ticketing systems • Basic technical troubleshooting • Payment processing and account management • Time management and multitasking • Customer retention and conflict resolution I am confident that my experience and skill set make me a strong candidate for a Virtual Assistant role, where I can provide dependable support, improve workflows, and deliver excellent service to clients.