Lily

Team Leader / Lead Assessor

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Overview

Looking for full-time work (8 hours/day)

at $11.42/hour ($2,208.00/month)

Associates degree

Last Active

July 5th, 2026 (4 days ago)

Member Since

April 3rd, 2016

Profile Description

- Manage process in assessing online courses - Review and assess video submissions of students in hotelier in reference to Australia’s standards- Assist customers in online course management ( i.e. account activation email, retrieving of password, etc.)- Mark the video assessments and food safety certification of online courses for customers- Track recurring technical issues for opportunity of improvement- Enthusiastically respond to customer concerns via email, live chat, and phone calls- Respond to inquiries and concerns promptly and with courtesy- Build relationships by engaging with clients in an authentic and personal conversations- Listen effectively to the customers to find the root cause of issues and communicate clearly and in a friendly way to solve the issue and keep the customer satisfied- Attracts potential customers by answering product and service questions; suggesting information about other products and services whenever necessary- Multi-task, access multiple tools, and not afraid to take new responsibilities and tasks- Tech Savvy
- Well versed with advanced customer service functions and methods

Top Skills

Office and Administration » Data Entry

Experience: 10+ years

Other Skills

Design » Graphic Design » Canva

Experience: 1 - 2 years

Video Editing » CapCut

Experience: 6 months - 1 year

Accounting » Bookkeeping

Experience: Less than 6 months

Project Management

Experience: Less than 6 months

Basic Information

Age: 34

Gender: Female

Website: Sign Up with Pro Account to View

Address: Cebu City, Cebu

Tests Taken: IQ
Score: 90: DISC
Dominance: 15
Influence: 9
Steadiness: 39
Compliance: 37: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”