I’m a dedicated Sales Admin and Customer Support professional with 6 years of experience working with US clients in remote environments. My background includes BPO customer service, security services operations, and cleaning service sales support.
I specialize in handling client inquiries, managing bookings, preparing quotes, and coordinating schedules to ensure smooth daily operations. I have experience monitoring and responding to leads from platforms like Thumbtack and Google Local Services Ads, where quick response times are essential to converting inquiries into bookings.
I’m also experienced in using tools such as BookingKoala for scheduling and job management, OpenPhone for calls and messaging, and Quo for sending professional quotes. My role often includes entering client details, assigning cleaners or staff, sending confirmations, tracking payments, and following up with customers to maintain strong relationships.
In my previous roles, I’ve also supported sales and operations by preparing proposals, generating leads, creating contracts, and coordinating staff schedules. I’m highly organized, detail-oriented, and comfortable communicating with both clients and tea
My goal is always to help businesses stay organized, respond quickly to clients, and turn inquiries into satisfied long-term customers.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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