Virtual Assistant/Graphic Designer/Customer Support

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

September 12th, 2024 (3 days ago)

Member Since

March 31st, 2016

Profile Description

Virtual Assistant Responsibilities:
Administrative Support: Handling emails, scheduling appointments, organizing files, managing calendars, and maintaining contact lists.
Communication: Acting as the point of contact for clients, partners, or teaUpgrade to see actual infombers via phone, email, or chat.Data Entry: Inputting data into databases, managing spreadsheets, and keeping information up-to-date.
Research: Conducting online research on various topics, compiling reports, or gathering information for decision-making.Social Media Management: Posting content, responding to messages, managing engagement, and analyzing metrics across platforms.
Customer Support: Handling inquiries, resolving customer issues, and providing real-time assistance.
Graphic Designer Responsibilities:Concept Development: Collaborating with clients or teams to understand design requirements and brainstorming creative concepts.
Design Creation: Designing logos, brochures, banners, social media content, websites, and other marketing materials.
Revisions and Adjustments: Making design revisions based on feedback and ensuring the final product meets specifications.
Software Proficiency: Using design tools like Adobe Photoshop, Canva and other graphic software.
Brand Identity: Developing or maintaining consistent visual branding across all materials.
File Preparation: Preparing files for print or digital use and ensuring all technical aspects like size, resolution, and formats are correct.
Customer Support Responsibilities:
Customer Assistance: Handling incoming inquiries through phone, email, or live chat, and resolving customer complaints or issues.
Product/Service Knowledge: Staying updated on the company's products, services, and policies to assist customers accurately.
Issue Resolution: Managing escalations, refunds, returns, and exchanges, providing quick and effective solutions.
Documentation: Logging customer interactions, keeping records of complaints, and tracking resolutions.
Feedback Collection: Gathering customer feedback for product or service improvements.
Multitasking: Managing multiple customer interactions at once, ensuring no delays in response time.
Support Tools: Using CRM software, helpdesk systems, and customer ticketing platforms.