Customer Service Representative | Xero Support | Data Entry

Performed high-volume data entry with a strong focus on accuracy and consistency, while conducting data validation, cleansing, and quality assurance checks to ensure reliable outputs. Identified discrepancies and maintained data integrity across systems, organized databases for efficient reporting and retrieval, and consistently met strict deadlines without compromising the quality of work.

Assisted customers with billing inquiries, account balances, and payment concerns while maintaining accurate customer records and ensuring data integrity. Handled transaction-related issues by verifying account details and resolving discrepancies in coordination with internal teams. Documented all customer interactions using CRM systems for proper tracking and reporting, and consistently managed high-volume workloads with a strong focus on accuracy and efficiency.

Completed entry-level bookkeeping training with certification, focusing on the use of Xero for managing financial records and day-to-day accounting tasks. Gained hands-on experience in recording transactions, creating and managing invoices and bills, and understanding accounts payable and receivable workflows within the Xero platform. Learned basic bank reconciliation processes, chart of accounts setup, and financial report generation, including profit and loss and balance sheets. Demonstrated strong attention to detail by ensuring accurate data entry and maintaining organized financial records, while applying best practices in financial documentation, confidentiality, and deadline management.

Developed entry-level graphic design skills through hands-on practice using Adobe Photoshop, Photopea, and Canva to create visually appealing digital content. Designed social media graphics, marketing materials, and basic branding assets while applying principles of layout, color theory, and typography. Gained experience in photo editing, background removal, image enhancement, and template customization across multiple platforms. Demonstrated creativity and attention to detail by delivering clean, engaging designs tailored to different audiences, while managing multiple projects and meeting deadlines efficiently.