E-commerce Virtual Assistant | Sales, Customer Support, CRM

Overview

Looking for full-time work (8 hours/day)

at $5.64/hour ($1,090.91/month)

Bachelors degree

Last Active

July 6th, 2026 (3 days ago)

Member Since

March 31st, 2016

Profile Description

I am a results-driven and self-motivated professional with extensive experience in sales, customer support, and e-commerce operations. With a strong background in both inbound and outbound sales, I excel at building relationships, managing pipelines, closing deals, and ensuring exceptional post-sale customer care. I’m highly organized, resourceful, and committed to delivering results that drive revenue and build long-term customer loyalty.

From 2022 to 2025, I served as a Sales and Customer Support Specialist for a company selling high-ticket products through Amazon, Shopify, and their own website. My role involved managing the full sales cycle—from qualifying and nurturing leads to closing sales and handling follow-ups. I handled both inbound inquiries and outbound outreach, maintaining a high conversion rate through personalized communication and timely follow-ups.

I was also responsible for lead management and CRM optimization, using Close CRM to track customer interactions, update sales workflows, and ensure no opportunities were missed. To improve efficiency across the team, I created and maintained detailed Standard Operating Procedures (SOPs) in Notion, covering sales processes, common customer issues, and internal workflows.

On the customer support side, I addressed a wide range of pre- and post-sale issues including order concerns, shipping updates, product inquiries, and returns. I provided support through email, phone, and live chat—resolving concerns quickly and professionally to maintain a high level of customer satisfaction.

As a Virtual Assistant for over 6 years, I supported several e-commerce businesses across Amazon, Shopify, and website platforms. I handled backend tasks such as order fulfillment, inventory updates, product listings, and abandoned cart recovery. I also managed customer communications across various channels and maintained product reviews and feedback responses. In terms of social media, I was responsible for scheduling content to promote products and boost engagement across platforms.
Earlier in my career, I worked in the BPO industry for 6 years, including 4 years as a Technical Support Representative for AT&T, helping customers with internet setup, home networking, and troubleshooting. I also worked for eBay (USA) for 2 years as a Customer Service Specialist, providing multi-channel support and assisting in dispute resolution as part of the eBay Mediation Department.

In addition, I have 5 years of experience as an ESL teacher, working with international students both online and in-person, honing my communication and interpersonal skills even further.

I would welcome the opportunity to bring my sales expertise, customer service background, and e-commerce experience to your team. Thank you for considering my application!