Customer service representative

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Associates degree

Last Active

July 1st, 2026 (7 days ago)

Member Since

June 7th, 2023

Profile Description

Hi, my name is Kevin Layaban, but you can call me Kim. Based in Cavite, Philippines.

I have over six years of experience working as an Administrative / Work Ticket Coordinator in the janitorial and cleaning services industry with Encompass Onsite. In this role, I supported clients such as Walgreens, veterinary clinics, Sky Zone, and O’Reilly Auto Parts, ensuring smooth coordination of service requests and daily operations.

In my role, I was responsible for accepting, dispatching, and scheduling service tickets across multiple locations. I coordinated daily operations to ensure all services were completed on time and managed customer inquiries through email communication. I also uploaded photos and proof of service (POS) to verify job completion and maintain accurate records. Additionally, I prepared invoices, conducted service surveys, and created estimates for both standard and large-scale projects.

I maintained accurate records using systems like ServiceChannel and Encompass, and worked closely with tea ---------- mbers through platforms like Microsoft Teams. I’m highly organized, detail-oriented, and comfortable working in fast-paced environments while managing multiple tasks. I take pride in providing professional, customer-focused support and helping operations run smoothly.

Customer Service Representative with 5 years of experience handling inbound and outbound calls across multiple campaigns, including Rent-to-Own, where I assisted clients in finding the best housing options; Money Bee, where I helped clients secure loan approvals and improve their credit scores; Canadian Pharmacy, where I supported customers in purchasing medications, including over-the-counter products such as pain creams and back braces through insurance campaigns; and Travel Exchange, where I handled bookings and reservation appointments. Experienced in telemarketing, lead generation, sales support, and customer retention, with strong proficiency in using dialers and CRM systems such as Vicidial, GoHighLevel (GHL), Enzo, and Convoso, as well as a solid background in appointment setting for solar home improvement and real estate campaigns, qualifying leads, scheduling appointments, and ensuring consistent follow-ups to support sales teams.