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I have worked as a Customer Support Representative in a US based elecrtic company. I managed to make outbound calls to set appointments with clients that inquired our services. Effectively handled customer concerns, resolved issues, and provided appropriate solutions in a timely manner, ensuring high levels of customer satisfaction.Maintained detailed and organized records of customer interactions, inquiries, and appointments using CRM software, ensuring accurate and accessible information for follow-ups and reporting.

Developed engaging and visually appealing content for the Instagram account of a project manager, targeting a specific audience and aligning with the brand's objectives and messaging. Designed presentations and graphic materials for leads. Ensured consistent branding across all materials, incorporating logos, brand colors, and style guidelines to maintain a cohesive visual identity.

Edited podcast episodes to and created thumbnails for client's youtube account. Kept up-to-date with video editing techniques, software updates, and industry best practices, incorporating new ideas and creative approaches to continually improve the quality and impact of the videos and thumbnails. Monitored audience engagement metrics, such as views, likes, and comments, to evaluate the performance of the videos and make data-driven adjustments to optimize future edits and thumbnail designs. Monitored audience engagement metrics, such as views, likes, and comments, to evaluate the performance of the videos and make data-driven adjustments to optimize future edits and thumbnail designs.