Gwendolyn
Virtual Assistant | Legal Intake Specialist
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $2.35/hour ($454.56/month)
Bachelors degree
Last Active
July 8th, 2026 (yesterday)
Member Since
June 6th, 2023
Profile Description
Results-driven Virtual Assistant and Legal Intake Specialist with over four years of experience in outbound calling, appointment setting, collections, technical support, and content moderation. Skilled in qualifying high-value leads, gathering and verifying critical case details, and maintaining accurate CRM documentation to ensure seamless handoffs and compliance.
Recognized for handling sensitive client conversations with empathy and professionalism while consistently meeting performance targets in high-volume environments. Strong background in objection handling, negotiation, and remote work discipline, with a proven ability to deliver quality results independently and efficiently.
Top Skills
Customer Support » Technical Support
Experience: 1 - 2 years
- Diagnosed and resolved customer technical issues, improving first-call resolution rates - Guided customers through step-by-step troubleshooting to restore service functionality - Managed accounts and scheduled follow-ups to ensure issue resolution - Delivered clear, solution-focused communication to enhance customer satisfaction
Customer Support » Content Management
Experience: 2 - 5 years
- Reviewed high volumes of user-generated content to enforce platform safety policies - Removed fraudulent, harmful, and policy-violating content before public exposure - Maintained high accuracy rates while meeting daily review quotas - Contributed to a safer digital environment by preventing scams and illegal activity
Virtual Assistant
Experience: 6 months - 1 year
Virtual Assistant | Legal Intake - Generated and qualified potential personal injury leads through high-volume outbound calls - Collected and verified critical case details (accident date, injury type, medical status), improving referral accuracy - Maintained detailed CRM documentation to ensure 100?curate case handoff - Handled sensitive conversations with empathy, improving client trust and engagement
Other Skills
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cebu, Cebu
- Tests Taken
- IQ
- Score: 98
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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