Melfer
Sales & Customer Service Leader | Team Management | BPO Industry Expert | Drivin
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $3.31/hour ($640.00/month)
High school diploma
Last Active
July 5th, 2026 (4 days ago)
Member Since
June 1st, 2023
Profile Description
Experienced Sales and Customer Service Leader with over six years in the BPO industry, specializing in sales supervision, customer care, and team management. Proven track record of driving revenue growth, improving customer satisfaction, and enhancing operational efficiency. Skilled in leading and coaching teams to exceed KPIs, delivering onboarding and continuous training, and implementing quality assurance strategies. Strong background in handling diverse accounts including logistics, telecommunications, and technical support, with expertise in sales conversions, customer solutions, and process improvement. Recognized for fostering collaboration, motivating teams, and building long-term client relationships while consistently achieving performance targets.
Top Skills
Marketing » Telemarketing » Inbound Sales
Experience: 6 months - 1 year
Inbound Sales is all about handling incoming customer inquiries, guiding them through product or service options, and converting those interactions into sales. It emphasizes consultative communication, problem-solving, and building trust rather than cold outreach.
Customer Support » Sales Support
Experience: 1 - 2 years
Sales Support roles focus on assisting the sales team with administrative, customer service, and operational tasks to ensure smooth sales processes and client satisfaction. They bridge the gap between sales reps and customers by handling inquiries, processing orders, and maintaining records.
Customer Support » Customer Service
Experience: 2 - 5 years
Pay close attention to the customer's concerns or complaints. Allow them to fully express their issues without interruption. This shows that you value their feedback and are genuinely interested in resolving the problem.
Other Skills
Office and Administration » Team Leadership
Experience: 2 - 5 years
Led and managed teams of 15–20 agents in customer service and sales operations. Delivered coaching and training that improved performance, conversions, and customer satisfaction. Monitored KPIs, implemented process improvements, and resolved escalations to maintain service quality. Fostered collaboration, accountability, and a positive team culture to achieve business goals.
Basic Information
- Age
- 28
- Gender
- Male
- Website
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- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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