Business Intelligence and Workforce Management professional with over 2 years of experience in Workforce
Management and Real-Time Operations, including 1 year and 3 months as a Business Intelligence Associate focused on
data analysis and dashboard reporting. Supported by 3+ years of customer service experience, with a proven ability to
convert operational data into actionable insights, manage intraday staffing, and collaborate with operations to
consistently meet service levels and client expectations.
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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