E-commerce VA, Customer Service, Cold Calling and General Virtual Assistant

I worked as an Etsy Virtual Assistant for six months, providing general support to help manage and grow an online shop on Etsy. My responsibilities included listing products, optimizing titles and descriptions with relevant keywords, uploading photos, and updating pricing and inventory. I handled basic customer service by responding to messages, processing orders, and resolving simple issues in a professional and timely manner. I also assisted with tracking orders, organizing shop files, and monitoring shop performance to ensure smooth daily operations. Through this role, I developed strong organizational skills, attention to detail, and the ability to multitask in a fast-paced online environment.

Conduct cold calls to engage potential home buyers, qualify prospects, and schedule meetings for the sales team. Communicate value propositions effectively, handle objections, and build rapport to drive positive responses. Maintain accurate CRM records, follow up with leads through calls and emails, and nurture relationships to improve conversion rates while meeting daily and weekly performance targets.

As a Customer Service Representative handling the Vrbo account, I provided comprehensive support to both guests and property hosts, ensuring a seamless booking and account management experience. For guests, I assisted with reservation-related concerns including booking inquiries, payment issues, refunds, disputed charges, and billing clarifications. I handled check-in and check-out concerns, property-related issues, cancellations, booking modifications, and account access problems. I ensured accurate documentation of all interactions while delivering prompt, empathetic, and solution-focused service across phone, email, and chat channels. For hosts, I supported listing management concerns, billing and payout inquiries, account access issues, chargebacks, refund processing, and disputes involving guests. I guided hosts through platform policies, resolution processes, and payment timelines, ensuring compliance with company standards while protecting both host and guest interests. I collaborated closely with internal departments such as billing, technical support, guarantee, production and escalation teams to resolve complex cases efficiently. Throughout my tenure, I consistently met performance metrics including quality assurance, customer satisfaction, and average handling time in a fast-paced BPO environment.

Highly accurate and detail-oriented Data Entry Specialist with experience managing large volumes of information efficiently in fast-paced environments. Skilled in entering, updating, and maintaining data across multiple platforms while ensuring accuracy and integrity. Proficient in using spreadsheets, databases, and digital tools to organize information, generate reports, and streamline workflows. Strong attention to detail, time management, and multitasking abilities, with a proven track record of meeting deadlines and maintaining confidentiality. Committed to supporting business operations with reliable and precise data management.