One of the most important skills is strong communication ability, both verbal and written, that enables me to effectively interact with customers and provide helpful solutions to their issues. As a customer service representative I have been patient, empathetic, and able to manage challenging customers without becoming defensive or negative. I am also able to multi-task, working efficiently to address customer concerns while managing multiple cases at once. Finally, I have strong problem-solving skills, allowing me to identify root causes of customer issues and provide creative solutions. For instance, when receiving a call from a customer frustrated with the product that they purchased, there’s a need to actively listen to their concerns, ask clarifying questions and offer a solution such as a refund or replacement product to resolvethe issue to the customer’s satisfaction.
Experience: 5 - 10 years
As a sales support professional with experience in acquisition, account management and business development, I developed a strong understanding of sales processes as it is critical to effectively support the sales team in achieving goals. Additionally, experience with CRM systems and other sales tool have been essential to me in managing customer data and tracking progress towards my sales targets. I have also an experience in account management and possess excellent communication skills , both verbal and written , as part of my interaction with both internal and external stakeholders on a regular basis. Finally, I have a quick experience as a business development manager which provide me with a better understanding of the broader market and helped me identify new opportunities for growth and expansion. These skills have helped me with my sales goals and contribute to the overall success of the organization.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.