Detail-Oriented VA | Expert in Admin Support, Cold Calling,

Overview

Looking for full-time work (8 hours/day)

at $3.83/hour ($736.00/month)

Bachelors degree

Last Active

June 26th, 2026 (2 days ago)

Member Since

May 30th, 2023

Profile Description

Hi! I’m ---------- ---------- , a results-driven Virtual Assistant with 5+ years of experience across healthcare, e-commerce, insurance, and customer service industries. I’ve supported both startups and established businesses with administrative tasks, lead generation, appointment setting, and CRM management.
I specialize in handling inbound/outbound calls, verifying and qualifying insurance leads, resolving customer issues, and enhancing backend support processes using tools such as Zendesk, Salesforce, Convoso, Shopify, Trello, and Google Workspace.
I'm known for being highly organized, empathetic, and efficient. Whether it's handling claims, managing store backends, or driving sales conversions, I ensure smooth and professional execution. Let's work together to streamline your business and give you more time to focus on what matters most.
???? Skills and Tools
Admin & VA Tools:

Google Workspace · Trello · Notion · Canva · Citrix · Avaya · Microsoft Excel
CRM & Customer Support:

Zendesk · Gorgias · Salesforce · Convoso · Dialed In · Facebook Messenger
E-commerce Platforms:

Shopify · Shopline
Sales & Cold Calling:

Lead qualification · Objection handling · Call transfers · Appointment setting
Healthcare Knowledge:

Medical and pharmacy benefits verification · HIPAA-aware · Claims processing · Spend card management


Experience Highlights 

Inbound & Outbound Insurance Qualifier – Insurance Supermarket International (USA)
Feb 2025 – June 2025 | WFH
Used Convoso auto-dialer to efficiently connect with leads
Verified eligibility and qualified leads for life insurance
Handled objections and transferred warm leads to advisors

Customer Service Representative – Humana Healthcare via Sagility PH
 Jan 2023 – Aug 2023 | On-Site
Verified benefits, processed claims, explained coverage
Resolved premium billing and spend card issues
Practiced empathy and HIPAA-compliant support

CSR – Optimal Solution (E-Commerce)
 Jul 2022 – Dec 2022 | WFH
Answered product and order inquiries
Offered upsells and cross-sells
Maintained strong product knowledge and customer rapport

Sales Associate – Concentrix (T-Mobile)
Sep 2021 – Apr 2022 | On-Site
Created daily reports and answered social media inquiries
Handled customer service across platforms (Facebook, IG, Email)
Designed marketing materials for promotions

Administrative Assistant – Sizzlingport Taytay
Mar 2018 – Aug 2021 | On-Site
Managed inventory, social media, and feedback
Helped with cost analysis and product development


 What I Can Offer You
? Fast, accurate administrative support

? Warm, engaging customer communication

? Proven experience in lead qualification and sales

? Strong attention to detail and confidentiality (HIPAA)

? Tech-savvy and fast learner

? Flexible, reliable, and always ready to go the extra mile