Healthcare Virtual Assistant | HIPAA - Compliant | Administrative Support

As a medical administrative assistant for more than 2 years, I have been involved in assisting the client by requesting a copy of document or medical records from nursing homes facility via fax, email, or phone call.

I have been a customer care representative for 2 years and learned the skill of customer service. That experience taught me how to understand different types of people, how to communicate with empathy, and how to serve clients with enthusiasm and positivity.

As a graduate of Bachelor of Science in Information technology, I became comfortable in learning new software tools easily.

As a verification specialist for 6 months, I initiated outbound calls to confirm patients' dental eligibility, benefits and records and tasked to upload and edit patients' information using Eaglesoft and Dentrix. During my time as a customer care representative, I was tasked to answer incoming calls from dental providers, informing them patients' insurance benefits and coverage. I also kept providers' history of appeals and claims using a Customer Relationship Management (CRM) tool.

I am a detail-oriented individual with strong typing skills and experience in data entry. I am proficient in using spreadsheets and data management tools, and I ensure accuracy and efficiency in handling large volumes of information.

During my free time, I enhance my creativity by designing posters, logos, and social media promotions using Canva.

I have been trained in analyzing computer language during my time in college, and it helped me become more organize in my thoughts.