Queenie

VA|Customer Support, Admin & Order Fulfillment

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

July 8th, 2026 (2 days ago)

Member Since

May 29th, 2023

Profile Description

Customer Service & Administrative Support Specialist| B2B & Order Management

Hi, I’m Queenie Faye Capile, a reliable and detail-oriented

Customer Service and Administrative Support Specialist with 5+ years of
experience supporting B2B dealers, retail customers, and internal operations in
fast-paced, remote environments. I come from a strong BPO and wholesale support
background, where I served as a primary point of contact for customers—handling
phone calls, emails, order processing, and issue resolution from start to
finish.

I specialize in customer communication, order lifecycle
management, claims and returns processing, and back-office support, ensuring
customers receive clear updates and smooth service from order placement through
delivery. I’m confident on the phone, highly organized, and experienced in
coordinating with warehouse, logistics, and internal teams to resolve delays,
shortages, and escalations efficiently.

What I Can Help You With- Customer Service & Client Support
- Handling inbound and outbound calls with confidence and professionalism
- Managing customer inquiries via phone and email
- Resolving complaints, escalations, and order issues
- Providing proactive order updates and follow-ups

Order Management & Administrative Support
- Order entry, tracking, and fulfillment coordination
- Processing returns, exchanges, shortages, and damage claims
- Maintaining accurate records in CRM systems
- Invoicing, documentation, and general back-office support

B2B & Operations Support
- Supporting dealer and Brick & Mortar accounts
- Coordinating with warehouse and logistics team
- Ensuring accurate documentation and timely resolutions

Tools & Systems
- CRM: SAP CRM, Salesforce
- Accounting: QuickBooks
- Productivity: Microsoft Office, Trello, Canva
- Communication: Email, Phone, Zoom, Teams

Why Work With Me?
- 5+ years of hands-on customer service and admin support experience
- Phone-savvy, articulate, and professional communicator
- Highly organized with strong attention to detail
- Experienced in order fulfillment, returns, and claims workflows
- Reliable, proactive, and easy to work with in remote teams

!!!! Let’s Work Together !!!!

If you’re looking for a dependable customer service
specialist or administrative support professional who can manage customers,
orders, and operations with minimal supervision, I’d be happy to support your
business.

Top Skills

Professional Services » Management Services » Administrative Management

Experience: 2 - 5 years

Highly organized Administrative Support specialist with strong experience in scheduling, documentation, invoicing, and day-to-day operational assistance. Proficient in managing records, coordinating across teams, and handling ad hoc administrative tasks efficiently. Experienced in using QuickBooks, Microsoft Office, Trello, and CRM systems to support smooth workflows. Reliable, detail-oriented, and proactive in supporting business operations.

Customer Support » Customer Service

Experience: 2 - 5 years

Customer Support professional with over five years of experience handling email and phone inquiries, resolving escalations, and maintaining high customer satisfaction. Skilled in managing refunds, cancellations, claims, and complex customer concerns with professionalism and empathy. Experienced in using CRM tools such as SAP CRM and Salesforce to document interactions, track cases, and provide timely updates. Known for strong communication skills, attention to detail, and the ability to work independently with minimal supervision.

E-Commerce » Order processing » Order Fulfillment

Experience: 2 - 5 years

Detail-oriented Order Fulfillment professional with hands-on experience in order entry, inventory coordination, and fulfillment tracking. Skilled in managing warranty, damage, shortage, and return claims while coordinating with warehouse, shipping, and logistics teams. Experienced in reverse logistics, returns processing, and ensuring accurate documentation from order placement to delivery. Focused on accuracy, timeliness, and maintaining a seamless customer experience.

Other Skills

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: Cainta, Rizal

Tests Taken: IQ
Score: 120: DISC
Dominance: 25
Influence: 7
Steadiness: 34
Compliance: 34: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”