Umaira

Customer Service | Outbound sales | Administrative Support | Sales

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Overview

Looking for full-time work (8 hours/day)

at $3.81/hour ($736.00/month)

Bachelors degree

Last Active

July 16th, 2026 (yesterday)

Member Since

May 29th, 2023

Profile Description

I’m Umaira M. Pedtucasan, a customer service and sales professional with over five years of combined experience in customer service, inbound and outbound sales, administrative support, and data management across the BPO industry and government sector. I have extensive experience assisting customers through phone, chat, and email, resolving concerns, building strong customer relationships, and identifying opportunities to recommend products and drive sales.

In addition to my customer-facing experience, I have worked in administrative and public service roles where I managed records, performed data entry, prepared reports, and ensured accuracy in documentation. I am proficient in CRM platforms, including **GoHighLevel (GHL), Konnektive CRM, and ---------- , as well as Microsoft Office, Google Workspace, and Canva. I adapt quickly to new tools and processes, am detail-oriented, dependable, and committed to delivering exceptional customer service while contributing to the success of the team.

Top Skills

Office and Administration » Microsoft Excel

Experience: Less than 6 months

Customer Support » Customer Service

Experience: 1 - 2 years

Customer Support » Active Listening

Experience: Less than 6 months

Other Skills

Customer Support » Technical Support

Experience: Less than 6 months

Office and Administration » Data Entry

Experience: Less than 6 months

Office and Administration » Data analysis

Experience: 6 months - 1 year

Basic Information

Age
31
Gender
Female
Website
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Address
Cotabato City, Please Select
Tests Taken
IQ
Score:  87
DISC
Dominance: 6%
Influence: 22%
Steadiness: 52%
Compliance: 20%
English
C1(Advanced)
Government ID
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