Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.79/hour ($1,120.00/month)

Bachelors degree

Last Active

July 9th, 2026 (15 days ago)

Member Since

May 28th, 2023

Profile Description

I am a dedicated Customer Service professional bringing 14 years of specialized experience in both the highly regulated Financial (Banking, Credit, Insurance) and fast-paced Telecommunications industries. This dual background has equipped me with a unique ability to handle complex, sensitive, and high-stakes client issues.
Core Proficiencies Include:
Financial Account Support: Deep understanding of KYC, anti-money laundering (AML) protocols, credit card disputes, billing cycles, collections processes, and secure data handling.
Telecommunications Support: Expertise in technical troubleshooting (internet/mobile/TV), plan migrations, contract renewals, billing analysis, and service outage management.
Performance Excellence: Consistently exceeded KPIs, including First Call Resolution (FCR) and maintaining an average customer satisfaction score.
Soft Skills: Expert in empathetic communication, de-escalation of challenging calls, cross-selling/upselling value-added services, and training/mentoring new tea ---------- mbers.
I am seeking opportunities to leverage my skills in a remote setting to provide premium, reliable, and compliant customer support for your business.