Technical Support Professional / Customer Service Expert / E-comm VA

Overview

Looking for part-time work (6 hours/day)

at $5.00/hour ($660.00/month)

Bachelors degree

Last Active

March 18th, 2024 (33 days ago)

Member Since

March 18th, 2016

Profile Description

Greetings, 

My name is JP and I'm a seasoned all-around virtual assistant and customer support professional with 7 years of work experience in the call center industry specializing customer service and supporting small/medium start-up businesses. I have worked for several campaigns including Real Estate, E-commerce Dropshipping, IT helpdesk and Telecom accounts servicing U.S, Canadian and Australian clients.

I have a vast experience in customer support and virtual assistance using different channels (Email/Chat/Calls). I have acquired essential skills such as strong analytical thinking, multi-tasking, strong business acumen and interpersonal skills that made me deliver exceptional results and high revenues for my clients.

I am also an aspiring video editor. I have been doing video editing since last year 2018. I primarily used Adobe Premiere for editing but I also do have experienced with Wondershare Filmora and Camtasia.

I also do Graphic Design and Photo editing using Adobe Photoshop.
I will be sure to complete the project on or before the deadline. I can promise to provide a constant communication to make sure everything is in place. 
If you have any questions please let me know.
I would be happy to work with you.
Thank you for your time.

Skill highlights:
-Video Editing using Adobe Premiere ( also experienced with Filmora and Camtasia )
-Experienced in e-commerce dropshipping through Shopify
-Experienced with Facebook Ads and Social Media Marketing Assistant
-Basic knowledege with Adobe Photoshop
-Exceptional Customer Service
-Experienced Technical Support Professional
-Order Fulfillment via Oberlo or Dropified
-Import product via Oberlo from Aliexpress ( can also do manual upload )
-Handles disputes via PP and Stripe
-communicate directly with Supplier for order updates or product updates
-Email support via Zendesk
-Knowledge with Google apps, Calendar, Google sheets, etc.
-Knowledge with MS Excel, Word, and Power point less