Customer Service | Technical Support | Team Lead | SME | 11+ Years BPO & Healthc

Overview

Looking for full-time work (8 hours/day)

at $6.64/hour ($1,280.00/month)

Bachelors degree

Last Active

July 10th, 2026 (3 days ago)

Member Since

May 22nd, 2023

Profile Description

I am a highly experienced customer service and operations professional with over 11 years of experience in BPO and healthcare captive/shared services environments. My background includes technical support, customer service, dispute and claims handling, SME support, coaching, and team leadership roles.

Throughout my career, I have handled complex customer concerns, technical troubleshooting, escalations, and administrative documentation across voice, chat, and email channels. I also have strong experience in monitoring performance metrics, improving team productivity, and ensuring service quality standards are consistently met.

I also have experience in e-commerce customer support, where I assisted customers with order status inquiries, shipment tracking, product searches, and guided them step-by-step through the website when they needed help placing orders. I handled disputes and claims such as Item Not Received (INR) and Item Not as Described (INAD) cases, as well as returns and refunds, ensuring accurate and timely resolution while maintaining a positive customer experience.

I am currently working as a Technical Support Representative in a healthcare technology company, where I provide technical assistance for medical devices and ensure accurate and timely resolution of customer issues. Prior to this, I have held roles as a Team Leader, Performance Coach, and Subject Matter Expert, supporting both agents and operations through training, coaching, and process improvement initiatives.

I am highly skilled in:

Customer service through voice, chat, and email support
E-commerce customer support, including order management, shipment tracking, product inquiries, returns, and dispute resolution
Technical troubleshooting and case management
Administrative support and documentation
CRM, help desk, and ticketing systems
Team support, coaching, and escalation management

I am known for being detail-oriented, adaptable, and dependable, with strong communication and problem-solving skills. I can work efficiently in fast-paced environments and independently in remote setups with minimal supervision.

My goal is to contribute my experience and skills to support clients in delivering excellent customer service, improving operations, and ensuring efficient workflow management.