Admin Assistant|SMM w/ Graphic Design and Video Editing Skill

Skilled in creating engaging and polished video content using Premiere Pro and CapCut. Experienced in color grading, transitions, sound syncing, and storytelling for reels, promos, and social media content. Able to meet deadlines while maintaining high visual quality and brand consistency.

Experienced in managing day-to-day administrative tasks to support both office and field teams, ensuring smooth operations and improved service delivery. Skilled in handling high volumes of customer emails and texts (20–30 daily), with a 95% same-day resolution rate. Proficient in scheduling and route optimization, reducing technician travel time and increasing efficiency. Maintains accurate CRM records, relays client concerns for swift resolution, and contributes to enhanced customer satisfaction. Also experienced in managing records for over 800 members while ensuring data privacy compliance. Supported budget approvals, coordinated meetings and events, and provided logistical assistance for mission leaders and outreach programs. Strong background in documentation, reporting, and internal communications to streamline workflow.

Skilled in creating daily Reels and graphics featuring sports news and match updates for audiences in Tanzania and South Sudan. Content includes football and basketball highlights, posted regularly on Facebook, Instagram, and Stories to boost engagement. Designs are tailored using fresh templates and translated into Swahili or English for better accessibility and audience connection.

Managed social media accounts for a non-profit organization—creating and scheduling event posts, engaging with the audience, and leveraging platform algorithms to boost visibility. Focused on building community presence, increasing post reach, and supporting outreach goals through consistent and strategic content planning.

Highly experienced CSR with a strong background in providing phone, email, and chat support across various industries including telecommunications, retail, solar, pest control, and travel reservations. Skilled in handling technical support issues, resolving customer concerns efficiently, and delivering a positive customer experience across multiple channels.