Technical Support, Excel Specialist, Product Owner

With a long and solid background in technical support, I bring the experienced expertise in troubleshooting, diagnosing, and resolving complex technical issues across various platforms. My experience includes providing timely and efficient support to end-users both hardware and software, managing technical inquiries, and ensuring customer satisfaction through effective communication and problem-solving. I excel at understanding user needs and providing solutions that enhance productivity and streamline processes. My role often involves detailed documentation, technical guidance, and continuous learning to stay updated with the latest technologies and best practices in the field.

had an experienced in setting up new campaign, monitor ad accounts like payment issues, id verification process, campaign that are getting less impressions and other metrics.

- Created and designed a googlesheet for lead generation reporting - Created and designed a googlesheet insights - Created and designed a class record that would automate final grades

Responsible for checking the functionalities for each system featured to be deployed. I create issues created on gitHub and those issues has its own Acceptance criteria used as guide by the developers and for me as QA.