I am confident in providing assistance, interacting with, and establishing connections with you, who are reaching out for support with your businesses. In order for you to concentrate on what really counts, I can assist with the task and offer higher-quality benefits.
I am committed to learning new things and consider it important. I am prepared to assume this new position and am confident that I will be able to make the most of my abilities to advance my career. My experience with Shopee Philippines, an e-commerce online platform, where I was able to develop my communication, market research, data-gathering, typing skills of 53 WPM (benchmark typing test), problem-solving, and multitasking ability. Let's chat?
Experience: 1 - 2 years
I am an experienced customer service representative based in the Philippines. I have developed my skills on a well-known e-commerce online platform in various countries across Southeast Asia, Taiwan, and Latin America. I have been in the workplace for more than a year and have acquired knowledge and experience that would help me provide you with the services that you are looking for. I can manage chat and provide assistance based on the internal resources, tools, and information with effective conversational empathy statements to let the customer know that they are being heard and will be properly taken care of with their concerns. I have prioritized concerns related to the following: transactions, logistics status, order inquiries, account suspensions, voucher and campaign inquiries, and many more.
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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