A+ BOOKKEEPER | QB | Xero | Data Entry | Virtual Assistant

✅ Troubleshot issues on device-specific problems: cable, phone, and internet. ✅ Participate in IT/Engineer projects related to system upgrades or migrations from one platform to another. ✅ Assess customer needs, identified root cause of problems, and implemented solutions for successful resolution.

✅ Categorize and provide a specific reason for a cardholder's dispute by using different chargeback reason codes. ✅ Identify fraudulent activities such as MOTO, swiped/manual counterfeit, fraud application, account take-over, non-receipt, lost or stolen credit card. ✅ Conduct investigations into customer disputes using available resources such as credit bureau reports, account histories and other documents. ✅ Processing, reconciling, and monitoring dispute queues and responding to chargebacks. Defending chargebacks both for fraud and dispute. ✅ Drafted clear communications for customers explaining the outcome of their dispute resolution process.

I have more than a year of experience as a bookkeeper.

✅ Editing video reels for Facebook/Instagram/Tiktok/Youtube using Adobe Premiere Pro, Da Vinci Resolve, and CapCut. ✅ Graphic designing in Canva and Adobe Photoshop for reel covers, flyers, content posts, and Pinterest.