Administrative Assistant | Content Publishing Assistant

• Performed general office administration duties, including procurement and inventory management of office supplies and stationery. • Provided secretarial and administrative support by maintaining up-to-date contact databases and organizing reports and other records. • Responded to email inquiries promptly, ensuring effective communication with clients. • Handled daily bank transactions to support timely settlements and prevent missed due dates

• Organized physical and digital filing system, ensuring documents were accurately labeled and easily accessible. • Controlled incoming and outgoing documents, maintaining accurate and efficient document flow • Maintained detailed records of customers interaction, inquiries and resolutions.

• Assessed customer inquiries and concerns. Identifying appropriate resolutions and support requirements. • Provided accurate and relevant information regarding products and services. • Resolved customers complaints by delivering appropriate solutions and recommending suitable alternatives. • Provided a positive and professional customer service experience • Monitored product presentation and placement to support store standard and customer satisfaction. • Escalated customer concerns and complaints to management for appropriate resolution

• Prepared and edited visual content for articles prior to publishing, ensuring quality and alignment with editorial standards. • Developed visually engaging and informative graphics and visualization to enhance content presentation and audience understanding.

• Managed accounts and reviewed incoming invoices and billing statements. • Performed daily financial transactions and maintained accurate accounting records. • Responded to suppliers’ inquiries and coordinated effectively to address billing and accountrelated concerns. • Processed and recorded cash advance requests in accordance with company policies and procedures.