Experienced Technical Trainer with 13 years in the BPO industry, adept at training adult learners in both onsite and virtual settings. Proven expertise in project management for newly launched services, including training development, quality assurance (QA), and standard operating procedures (SOPs). Skilled in designing learning modules, managing LMS platforms, and fostering upskilling initiatives.
Experience: 5 - 10 years
I have ten years of experience in Customer service with Tech support knowledge. Because of these, I'm also an experienced product/service trainer in this field.
Experience: 2 - 5 years
I have worked in BPO corporate world. I build my own training materials and training outlines using MS Power Point
Experience: 2 - 5 years
I have intensive inbound sales experience, and these are new product sales and service upgrades.
Experience: Less than 6 months
I am proficient in Web Hosting support
Experience: 5 - 10 years
I'm an experienced MS Excel user, as this is part of our must-have knowledge in a Supervisory role.
Experience: 2 - 5 years
I was once a GoDaddy trainer and tech lead that support website builders.
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