IT Support Engineer (MSP)

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Associates degree

Last Active

July 8th, 2026 (5 days ago)

Member Since

May 9th, 2023

Profile Description

With over 5 years of experience as a Technical Support Specialist and Level 1 Service Desk Analyst, I have developed a strong background in troubleshooting, system support, and customer service across diverse IT environments. My expertise includes diagnosing and resolving hardware, software, and network-related issues while maintaining high standards of professionalism and efficiency.
I have hands-on experience using tools such as Active Directory, Microsoft 365 Admin Center, Google Workspace Admin Console, Remote Desktop, Freshservice, Salesforce, ServiceNow, and Connectwise. I am skilled in user account administration, email configuration, password resets, printer setup, and software installations.
Throughout my career, I have demonstrated a strong ability to communicate technical information clearly to non-technical users and to manage multiple support tickets while meeting SLA targets. I’m known for my proactive problem-solving, attention to detail, and commitment to delivering excellent end-user experiences.
I am seeking to contribute my technical expertise and customer-focused mindset to a dynamic organization where I can continue to grow professionally while supporting efficient IT operations.