Rose

Experienced Virtual Assistant | Customer Service | Cold Caller / Lead Generation

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Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,280.00/month)

Associates degree

Last Active

July 3rd, 2026 (6 days ago)

Member Since

May 7th, 2023

Profile Description

Hello! My name is Rose Ann Arquilado, and I am a dedicated Virtual Assistant from the Philippines with experience in customer service, email management, inbound and outbound calls, scheduling, and dispatch coordination, cold calling and lead generation.

I specialize in helping businesses stay organized and ensuring smooth daily operations by handling customer communications, managing appointments, and supporting administrative tasks. I am comfortable working in fast-paced environments and communicating professionally with customers through phone, email, and chat.

I take pride in being reliable, organized, and detail-oriented. My goal is to provide excellent support to business owners so they can focus on growing their business while I handle the day-to-day tasks efficiently.

I am currently looking for a long-term remote opportunity where I can contribute my skills and grow with a company.

Experience:

Customer Service / Virtual Assistant Support

Responsibilities included:

Managing customer emails and responding to inquiries

Handling inbound and outbound calls

Scheduling appointments and coordinating calendars

Dispatching technicians and assigning service jobs

Updating CRM systems and internal databases

Confirming appointments and following up with customers

Providing professional and friendly customer support

Customer Service / Virtual Assistant Support

Video Introduction link -> ----------

Top Skills

Marketing » Telemarketing » Inbound Sales

Experience: 5 - 10 years

I handled US telco accounts for 7 years where we also handled upselling. After resolving customer's concern, we upsell products and services. We processed new line activations, upgrades, place accessory orders and add services like device insurance.

Customer Support

Experience: 5 - 10 years

I was a customer service representative for seven years. Being one for so long helped me become an expert with emphatizing to customers and providing the best customer support and service.

Office and Administration » Data Entry

Experience: 5 - 10 years

Being a customer service rep for US telco companies requires for us to fully document the customer's account with whatever happened on the call. I am very particular with details as it is very important for documentation so the next rep will have full understanding in case the customer calls back.

Other Skills

Office and Administration » Email Management

Experience: 2 - 5 years

Worked in a power washing Company based in California for three years. I handle emails from our VIP clients. I respond and attend to their request.

Accounting » Accounts Receivable » Billing

Experience: 2 - 5 years

I handled invoicing for over hundred accounts from my previous company. I create and send over invoices after each job is completed and also at the end of every month per the client's net term. I used different portals like Service Channel, Service Activator and Paymode to upload invoices.

Basic Information

Age: 34

Gender: Female

Website: Sign Up with Pro Account to View

Address: Santa Cruz, Zambales

Tests Taken: IQ
Score: 126: DISC
Dominance: 43%
Influence: 9%
Steadiness: 28%
Compliance: 21%: English
C2(Advanced/Mastery)