Customer Service Representative

●As customer service representative, My duties and responsibilities are; A) You must be a computer savvy. B) Answering customer's inquiries and complaints thru phone calls. C) Managing irate customers and be able to pacify them. D) Provide immediate resolution onset of the call or in a timely manner. E) Document all the information since it is a multi tasking job.. I earned a lot of certificates from my previous job like being top on the FCR (First Call Resolution), being the highest CLI (customer's survey), receive lots of commendations from the clients and being a stellar awardee , which means I was able to pass all the metrics.

I used to be a Technical Support Professional for more than 3 years. Here's our duties and responsibilities;1.) You must be a computer savvy. 2) Answered all incoming calls. 3) Address/acknowledge the customer's concern regarding their internet or other internet related issues. 4) Provide resolution onset of the call like walkthrough the customer to do basic troubleshooting steps, navigate the browsers, fixing the basic issues of their laptops/computers and do speed test as well. If in case we're not able to fix the problem within the call, we need to escalate the issue and send a scheduled field technician. Lastly, it is really a multi tasking job, since while talking and assisting the customers, we need to document everything all throughout the call.

I was employed as process server in the LGU (Local Government Unit). My tasks are to take down and record the minutes of the regular session, encode it by using Microsoft word, then print, make multiple copies and distribute it to the concerned public officials, employees and citizen.

I used to be a secretary/bookkeeper for 5 months in a private sector. I performed daily accounting tasks like monthly financial reporting, general ledger entries and records accounts payables and receivables. I also maintained up to date records, pay invoices,complete payroll, tracks debits and even office supplies.

Being a secretary/bookkeeper for 5 months, I learned how to use the Microsoft excel in encoding and computing everything.