Customer Support | Real Estate VA | CRM & Lead Management | Healthcare Documenta

With over five years of dedicated experience in the Business Process Outsourcing (BPO) industry, I bring a proven track record of excellence in handling telecommunications, retail, financial, and travel accounts. In my previous role at ServiceCx Call Center and BPO, I successfully managed diverse customer service portfolios, demonstrating proficiency in addressing inquiries, resolving issues, and ensuring overall customer satisfaction. My experience spans the telecommunications, retail, financial, and travel sectors, providing me with a versatile skill set to handle a wide range of customer interactions. I am passionate about creating positive customer experiences and understand the importance of empathy, patience, and problem-solving in addressing customer concerns. My ability to adapt to evolving customer needs has been a key factor in maintaining high customer satisfaction levels throughout my career.

I was a back office support for 1 year handling financial account. We process online loan application gather details from the bank in order provide loan amount with our customer . Basically we encode information in the system like a personal and banking information. And also do outbound call which call the customer to follow their application we need to verify missing information on the application.

Real Estate Marketing Experienced in client acquisition and lead management through outbound sales and customer service roles. I specialize in handling inquiries, qualifying prospects, and maintaining consistent follow-ups to move leads through the sales pipeline. I am skilled in using CRM systems to track and manage leads, schedule appointments, and support real estate marketing campaigns focused on lead conversion and client engagement.

I support Facebook Ads-driven lead generation by managing incoming inquiries, qualifying prospects, and following up through Messenger, calls, and email. With my experience in outbound sales and customer service, I understand how to convert Facebook leads into appointments and sales opportunities through structured communication and consistent follow-up. I am knowledgeable in Facebook Ads basics such as lead forms, engagement campaigns, and targeting audiences, and I am currently developing deeper skills in campaign optimization and performance tracking.

I am working with one of the leading companies in the US for Durable Medical Equipment for CPAP Supplies. I'm documentation specialist my job is to ensure all resupply order has a valid prescription, chart notes and sleep study. My day-to-day responsibility is to contact provider's office to request needed documents like Rx for resupply order. Also part of my job to contact patient if they are needs to be seen by the provider. My skills that I gained from this job are how to read prescription, hcpc's, sleep study and the patient care on how to take good care with patient to keep them coming back with the company. Also, with medical assistant or providers office on how to work with them in terms of requesting with documentation. In my 2nd year I was promoted as a Quality Assurance Analyst. My responsibilities are now auditing orders, calls worked by our agent. Not only that I am responsible as well to provide them a guidance on how to work properly the order, how to communicate with providers office and patients. As a QA I'm responsible as well to provide insights to the client. I do believe that because of being a good employee and working with integrity the company will give you an opportunity to step up.