An experience Spanish Bilingual Customer Service Representative who maintains high level of professionalism and patience.
Have an Excellent communication and comprehension skills in both ENGLISH and SPANISH. Hard working, flexible and adaptable to work.
Experience: 2 - 5 years
Spanish Bilingual Customer Service Representative , -Answering inbound calls from customers to conduct a welcome call and respond to customer inquiries. -Making Outbound calls to new WFS customers to provide a welcome call and verify customer information. -Provide customer with their contract information and available payment methods they can use. -Offering other services available - auto pay set up, paperless billing, online account registration. -Identifying, obtaining information, and escalating possible fraud issues on new accounts. -Completing call notes (detailed comments of inquiries, complaints, information obtained) as necessary and updating them in the application real time. -Answering inbound CSR/Pre30s overflows. Making outbound calls for past due accounts. Other duties as assigned.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.