E-commerce Support Specialist| Retail | Shopify | Virtual Assistant | GHL

Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

Bachelors degree

Last Active

July 7th, 2026 (3 days ago)

Member Since

March 5th, 2016

Profile Description

Do you need a reliable Customer Service Virtual Assistant to take care of your ecommerce store, customers and orders?
Hi, I’m ---------- , a customer support and virtual assistance professional with 8+ years of experience helping eCommerce and retail businesses keep customers happy, orders running smoothly, and operations stress-free.
I specialize in customer support, order management, and virtual assistance for online businesses. My approach is simple: treat your customers like they’re my own, handle issues before they become problems, and free up your time so you can focus on growing your business.
???? What I Can Do for You
Customer Support: Email, chat, and phone handling via Zendesk, Gorgias, and CRM ticketing systems
Order Management: Returns, refunds, subscription updates, and order tracking in Shopify
Issue Resolution: Conflict de-escalation, complaint handling, and ensuring high satisfaction rates
Administrative Support: Data entry, scheduling, product research, and calendar management
eCommerce Assistance: product research, managing store inquiries, and keeping operations organized
???? Why Clients Hire Me
? Proven experience with brands like PureLife Organics, Staples Canada, and Kim Orthodontics
? Consistently praised for empathy, professionalism, and reliability
? Strong English communication skills — clear, friendly, and efficient
? Tech-savvy with tools like Shopify, Zendesk, Gorgias, Trello, ---------- , Slack and more
???? What You’ll Get
Customers who feel valued and stay loyal
Faster resolutions and fewer support backlogs
A proactive VA who keeps your business running smoothly behind the scenes
???? My goal is to help you deliver world-class customer experiences while giving you back the time to focus on what matters most — growing your business.
Let’s talk about how I can support your team!
????SERVICES:
???? Customer Support (Email, Chat, Phone)
???? Shopify Order Management
???? Zendesk / Gorgias Support
???? Virtual Assistance
???? Returns & Refunds Processing
???? CRM Ticketing Systems
???? Data Entry & Admin Support
???? Conflict Resolution
???? Product Research
???? eCommerce Customer Service
???? Live Chat Support
???? Appointment Scheduling
So yeah, let's talk about how I can support you? ????