Currently working as a Real Time Analyst (RTA) in a BPO company. As an RTA, my tasks include monitoring agents’ productivity, generating reports, analyze and provide strategies and making sure that right number of agents are staffed and skilled at the right time.
Worked as a customer service representative for a telecommunication company for 9 years.
Have catered customers thru call,
Experience: 5 - 10 years
Been in the BPO industry for almost 13 years now which includes 9 years of being a customer service representative.
Experience: 2 - 5 years
As a part of the Workforce Management in BPO, Microsoft Excel is our number 1 tool when it comes to making reports.
“They are definitely a valuable part of your business for all kinds of reasons.”
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