Detail-oriented and highly organized healthcare professional with over 6 years of experience in the U.S. healthcare industry—5 years BPO Industry under U.S Healthcare account for both patient and provider services and 1 year as a Medical Virtual Assistant. Proven expertise in verifying patient insurance benefits and eligibility, submitting prior authorizations, and processing referrals across a wide range of payers. Adept at working with EMR systems, maintaining HIPAA compliance, and supporting both front- and back-office operations. Committed to accuracy, efficiency, and delivering excellent service to patients and healthcare providers.
I can offer the following service for you:
- Insurance Denials- Medical Coding- Revenue Cycle Management- ICD-10- Phone Etiquette- Skilled Multi-tasker
- General Virtual Assistant
- Executive Virtual Assistant
- Customer Service Representative
- Health Care Advocate
- Medical and Dental Claims
- Medical and Dental Eligibility
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- Property management assistance
- Real Estate Administration
-CRM/database management
- Property Management
- Data Entry
I am proficient with a range of tools and software, including the following:
- Prompt- Tebra/Kareo
- EMR- EHR
- Availity
- NextGen
-eClinicalWork (eCW)
- UHC
- Gsuite / Gmail
- Salesforce
- Hubspot
- Adobe Sign
- Docusign
- Appfolio
- Microsoft 365
- Aircall
- Tenant Turner
Experience: 2 - 5 years
My experience working in the BPO sector has cultivated a strong work ethic, the skill to collaborate with others on projects successfully, and the ability to remain composed and professional under pressure. I'm used to handling several jobs at once and working in a fast-paced workplace.
Experience: 5 - 10 years
I gained a thorough awareness of the nuances of the sector, regulatory regulations, and the value of maintaining confidentiality throughout my two years working on the healthcare account. I developed my skills in managing healthcare-related inquiries, filing medical claims, and accurately and empathetically resolving client difficulties. This experience has given me a specific understanding of the healthcare industry, allowing me to communicate with healthcare professionals efficiently and understand their particular demands.
Experience: Less than 6 months
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